1. How do I register for an account?

Click "Register" in the upper right corner of the website, enter your email address or mobile number, set a password, and you're done. You can also choose to log in quickly using a social account (such as Facebook, Google).

2. What if I forget my password?

On the login page, click "Forgot Password". The system will send a reset link to your registered email or mobile phone.

3. What exclusive offers do members receive?

Members can enjoy benefits such as first-purchase discounts, birthday coupons, and point redemption for products. For details, please see the "Member Area."

1. How do I search for the product I want?

Use the search bar at the top of the website to enter keywords, or use "Product Categories" to filter by brand, price, specifications, and other criteria.

2. The product shows "Out of Stock". When will it be restocked?

For out-of-stock items, click "Notify Me When In Stock" and enter your contact information. We will notify you as soon as it becomes available.

3. Can I pre-order products that are not yet released?

Some products are available for pre-order. Please refer to the "Pre-order Information" on the product page to confirm the arrival time and payment methods.

1. How can I modify an order after placing it?

If the order status is "Pending Payment" or "Processing," you can contact customer service for assistance with modifications. Orders that have already been shipped cannot be changed.

2. What payment methods do you support?

We accept credit/debit cards, third-party payment (e.g., Apple Pay), and ATM transfers.

3. What should I do if my payment fails?

Please check if your card information is correct or if your account has sufficient funds. If the problem persists, please contact customer service or try another payment method.

1. How is shipping calculated?

Enjoy free shipping within Hong Kong for purchases over HK$500. For orders under this threshold, a fixed shipping fee will be charged based on the delivery area. For details, please refer to the "Shipping Policy Page".

2. How long after placing an order will I receive my items?

Regular orders are shipped within 3-5 business days. Delivery to remote areas or during holidays may be delayed. The actual delivery time will be subject to the logistics notification.

1. How do I apply for a return or exchange?

✓ Submit an application on the "Order Inquiry" page within 7 days of receiving the product.
✓ Please return the product in its original complete packaging.

2. How long does it take to receive a refund after returning an item?

✓ Refunds will be processed within 3-7 business days after confirming the product is undamaged.
✓ The refund will be credited back to the original payment account.

3. What if the product is defective or damaged?

✓ Please take photos immediately as proof and contact customer service within 48 hours.
✓ We will provide a free exchange or a full refund.

4. What is the return period?

✓ Official Website Exclusive: You can apply for a return within 7 days of receiving the product.
✓ The product must remain unopened, unused, and include its original packaging and labels.

5. What is required for a return due to an allergic reaction?

✓ A doctor's note demonstrating the allergic reaction is required.
✓ The product must be in its original complete packaging.

6. Who is responsible for return shipping fees?

✓ General returns: Customer is responsible.
✓ Defective product/incorrect shipment: We are responsible.

7. In what situations are returns not applicable?

✓ Products that have been opened or used (without a doctor's note).

1. How do I get a discount code?

You can get discount codes by subscribing to our newsletter, following our social media, or participating in limited-time events. Please enter your discount code on the checkout page.

2. Can promotions be used together?

Unless otherwise specified, discount codes generally cannot be combined with other offers. Please refer to the amount displayed on the checkout page.

1. Is online transaction secure?

We use SSL encryption to protect personal information, and we do not store your credit card details.

2. How do I unsubscribe from marketing emails?

Each email has an "unsubscribe" link at the bottom; click it to stop receiving emails.