Shipping and Delivery Policy

  • Hong Kong SAR, China: Enjoy free standard shipping for orders over HKD500 after discount; a HKD50 shipping fee will be charged for orders under HKD500.
  • Macau SAR, China: Enjoy free standard shipping for orders over HKD800 after discount; a HKD80 shipping fee will be charged for orders under HKD800.

    Delivery Coverage Information
    We provide standard delivery service to Hong Kong Island, Kowloon, New Territories, and most outlying islands. However, some remote areas are excluded, including but not limited to: Tai Long Wan, Lo Wu, Tai O, Siu Ho Wan, Po Toi Island.

    Order Delivery Information
    Delivery Address: The delivery address must be a valid street address; delivery to PO Boxes is not possible.

    Single Address: Each order can only be delivered to one address. If you need delivery to multiple different locations, please submit separate orders for each address.

    Delivery time is 1-2 business days (for orders confirmed before 12 PM HKT).
    During promotional periods, public holidays, or special circumstances (such as extreme weather events), delivery times may be extended.
    Additionally, although we strive to avoid it, items you ordered may occasionally be out of stock. If this occurs, we will notify you as soon as possible.
    If you have any questions about shipping times, please contact our customer service team.

Return Policy

You may contact our customer service team via WhatsApp to process a return and provide the following information:

  • Order number
  • Product name
  • Reason for return

Contact Us

Return Guarantee

Our "7-Day Return Guarantee" aims to provide customers with a worry-free shopping experience, ensuring that customers can return eligible items within 7 days of purchase for a refund or exchange.
This policy outlines the conditions for returns, including that items must be in their original condition, with complete packaging, and accompanied by all accessories and documentation.

Returns must meet the following conditions:

  • You must notify us within 7 days of purchase and provide proof of purchase.
  • The item must be unopened and in its original packaging. If the packaging has been opened, the contents are damaged, or accessories are missing, no refund will be issued.
  • The refunded amount does not include shipping and handling fees, and you are responsible for the return shipping costs.
  • You are responsible for any damage to the item during the return process.